You can return a product for up to 5 days after the receipt date. Service Manual io only offers store credit for returns. We do not issue refunds to original method of payment. After 5 days after the receipt date, a refund cannot be offered. All returned items must be in their original condition.
To be eligible for a return, the item must be damaged.
Before you Process a Return:
- Returns are accepted for STORE CREDIT ONLY!
- Once our Store receives your returned request, please allow up to 5 days for us to inspect and process your return.
- Once your return is processed and approved you will receive an email with a digital store credit for the net amount of the item(s) returned, that can be used immediately.
- The return shipping fees are the customer’s responsibility.
- The original shipping fees are non-refundable.
- All returns must be correctly processed through our Contact Page an items sent to our Registered Address without a return done through our Contact Page will be discarded upon receipt.
- By issuing a return to Service Manual io, you agree to the terms of the Return Policy.
- If the return does not meet the criteria above, the return will be rejected and discarded and a refund will not be issued. Service Manual io will not return rejected product.
- Service Manual io does not hold or accept responsibility for product lost or stolen.
If you have received an incorrect item or have experienced another issue with your order, please contact [email protected] within 3 days of receiving your order number.
Refunds for Returns:
Please note that original shipping fees are non-refundable and the cost of the return shipping is the customer’s responsibility.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, you will receive an email with your digital store credit for the net amount of the item(s) returned.
Reserved Rights Regarding Returns:
Service Manual io reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history.
- Items sent to our Store without a return processed through [email protected] will be discarded upon receipt and will not be refunded.
Similarly, Service Manual io reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
By processing a return, you acknowledge and have read our entire Return Policy and understand the terms.
Please email [email protected] to begin a return. Please include the order number and email address used to place the order.